Resources

Reading room for operators learning the agentic channel.

Benchmarks, guides, and methodology notes for the small group of teams now treating AI recommendations as a measurable performance surface.

39 pieces
News

Shopify adds browser-agent checkout with buyer confirmation

Shopify’s WebMCP checkout support lets browser agents assist with an order and return control when the buyer’s input is needed.

3 min read →
News

Six banks propose principles for buyer control in AI shopping

Six banks published voluntary principles for AI-assisted commerce. Retailers can use them to ask clearer questions about approval, choice and order support.

3 min read →
News

AudioEye study links website accessibility to AI task completion

AudioEye’s controlled tests found large differences in AI task completion between site versions. Retailers can use the finding to examine specific shopping obstacles.

3 min read →
News

Coach and Kate Spade add checkout in Gemini and Google Search

U.S. shoppers can buy a single Coach or Kate Spade item through Google Pay in Gemini and Search. The launch makes product and order clarity central to the experience.

3 min read →
News

Amazon blocks Meta’s Muse shopping assistant

Amazon confirmed blocking Muse in September. Retailers evaluating an assistant should check which stores it can access and where the buyer takes over.

3 min read →
News

Amazon Ads opens a U.S. pilot for advertising in ChatGPT

Selected U.S. advertisers can extend Amazon Ads campaigns to ChatGPT in a pilot. Paid placements and organic AI recommendations remain separate.

3 min read →
News

Consumers expect AI to handle 15% of purchases within five years

Global Payments reports rising expectations for AI-assisted purchases. The survey also points to a need for clear payment approval.

3 min read →
News

Pinterest announces Visual Search Ads beta

Pinterest’s Visual Search Ads beta adds placements around visual discovery. Retailers should confirm access and test how well the advertised product matches the landing page.

3 min read →
News

Mastercard: teens show more interest in AI shopping than parents

A parent-and-teen survey across Europe and Israel finds greater teen interest in AI shopping. Product comparisons still need specific, verifiable answers.

3 min read →
News

Visa survey finds AI assistant use ahead of payment trust

Visa’s U.S. survey separates using an AI assistant from trusting one to pay. A checkout pilot should make the buyer’s approval clear.

3 min read →
News

Bain: 24% of online holiday shoppers plan to start with AI in 2026

Bain’s holiday survey points to more AI-assisted product discovery. Gift pages need clear answers about suitability, price and delivery.

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News

Commerce adds BigCommerce and Feedonomics product enrichment

Commerce’s new enrichment tools generate product copy and catalog fields. Retailers still need to check each claim against the product they sell.

3 min read →
Guide

How to scope an AI shopping pilot before buying software

Define the shopping task, required evidence, ownership and cost before choosing AI commerce software. Includes a worked pilot brief and vendor demo questions.

4 min read →
Guide

What AI-referred shoppers need from a product landing page

Review the journey from an AI recommendation to the exact product, variant and available offer. Includes checks for stale links, missing details and substitutions.

4 min read →
News

Walmart reports 35% higher order values among Sparky users

Walmart’s reported Sparky order values raise a practical question for retailers: can an AI assistant help shoppers assemble a useful, complete basket?

3 min read →
Guide

How to write ChatGPT ads for a specific buying need

Build ChatGPT ads around a concrete customer need, support each claim on the landing page, and use distinct creative angles. Includes a worked retail example.

3 min read →
News

Mastercard adds 22 startups to its AI commerce program

Mastercard’s September cohort spans payments, identity and merchant connections. Retailers should test how buyer approval connects to a fulfilled order.

3 min read →
News

Amazon gives sellers ongoing AI workflows with approval controls

Amazon’s September Seller Assistant update brings ongoing inventory and pricing workflows. Start by checking scope, approvals and the resulting changes.

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News

UCP adds a payments council as AI checkout expands

UCP’s September payments council adds industry participation. Retailers still need to verify which checkout capabilities their chosen service supports.

3 min read →
Methodology

What repeated AI answers reveal about brand visibility

Explore 91 recorded answers to see how brand appearances vary and why useful visibility checks need more than a single response.

5 min read →
Guide

How ChatGPT finds information for brand recommendations

Andrew Lissimore explains how learned knowledge, live retrieval and product feeds shape shopping answers, and what a merchant can actually verify.

5 min read →
Primer

Why one AI answer is never enough to measure brand visibility

A single recommendation is one observation. Learn how to compare repeated AI answers without confusing an omission, a missing result or a changed sample.

3 min read →
News

Five practical tests for AI product discovery

Use identification, proof, verification, evidence and shopping checks to find product-data gaps before an AI assistant sends a buyer elsewhere.

3 min read →
News

Instacart’s Clementine turns grocery requests into carts

Instacart’s September 9 launch makes store availability and pack size practical checks for brands reviewing AI-generated grocery carts.

3 min read →
News

Google expands Merchant Center AI reporting to five markets

Google’s September 16 update separates available performance reporting from U.S. betas and checkout features still rolling out.

2 min read →
News

AWS adds controls for retailers running their own shopping assistants

AWS’s September 26 update adds configuration history, catalog controls and cart features, giving retailers specific operating capabilities to evaluate.

3 min read →
News

How to read Google Search Console's AI performance reports

Understand what Google's AI reports measure, how Search differs from Discover, and why page impressions are different from brand mentions or sales.

3 min read →
Primer

AI shopping and agentic commerce, explained

Understand the difference between an AI recommendation, a prepared cart and an authorized purchase, with a practical product-data checklist for merchants.

4 min read →
Benchmark

How to use an AI commerce benchmark

Check whether an AI visibility benchmark reflects your buyers, category and comparison period before using it to set priorities.

3 min read →
Benchmark

Find the sources behind AI shopping recommendations

Inspect the pages cited in AI shopping answers to understand which product facts, reviews and comparisons buyers encounter.

3 min read →
Benchmark

How to compare AI visibility, recommendation quality and revenue

Separate brand appearances, favorable recommendations and commercial outcomes. Use matched periods and explicit attribution before claiming that one metric drives revenue.

4 min read →
Methodology

Understand your brand’s presence in AI answers

Read brand mentions, recommendation position and cited sources together to identify discovery gaps and choose the next useful improvement.

4 min read →
Methodology

Turn AI citation evidence into useful content improvements

Use the pages cited in AI answers to find missing evidence, correct product facts and prioritize content that helps buyers make a decision.

3 min read →
Methodology

How to use weekly AI visibility changes

Review changing mentions, recommendations and citations in context, then choose a specific action supported by the underlying answers.

3 min read →
Guide

Make product pages useful to shoppers and AI assistants

A worked product-page example covers visible specifications, valid structured data, provider-specific feeds and tests for variant, price and availability consistency.

4 min read →
Guide

Write product comparisons buyers can verify

Build fair comparison pages with dated sources, consistent criteria and explicit tradeoffs. A worked example shows how to answer a buyer's constraint.

3 min read →
Guide

A 30-day plan for accurate brand information beyond your website

Audit profiles, correct conflicting facts and pursue useful independent coverage. Separate tasks you control from editorial decisions and AI visibility outcomes.

3 min read →
Guide

Build a prompt set that measures real buyer questions

Choose buyer, branded, educational and comparison prompts, preserve a stable measurement set, and avoid inflating results by removing questions where the brand performs poorly.

4 min read →
Guide

How to prioritize Lantern Opportunities and verify the result

Use Fix your site, Publish content and Reach out to choose an action, inspect its evidence, review the work and measure what changed after publication.

3 min read →

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