What is Shipping & Returns Schema?
Shipping and returns schema uses OfferShippingDetails and MerchantReturnPolicy structured data to tell AI agents exactly how your shipping works and what your return policy is — in a machine-readable format they can act on.
Why it matters
- AI shopping assistants can answer "Does this ship free?" and "Can I return it?" without guessing
- Purchase confidence increases when AI can confirm shipping costs and return windows upfront
- Comparison shopping favors stores that provide clear, structured shipping and return data
- Rich results display shipping and return information directly in search and AI responses
What to do
Add OfferShippingDetails to your product schema with shipping rate, delivery time, and shipping destination. Add MerchantReturnPolicy with return window (days), return method, and any conditions. Link these from your product Offer schema. Keep the data synchronized with your actual policies — mismatches damage trust.
Related
Shipping and returns schema extends your complete product data — together they give AI agents everything needed to help customers make confident purchase decisions.